Customer reviews

Exchanged a Samsung Galaxy S9 for a Samsung Galaxy S23. I came across Back Market in an article and after checking them and many other refurbished electronics suppliers I felt completely comfortable to take a chance. The order process itself was very easy and product shipped/arrived as promised. The staff picks were helpful in deciding on what to get as well. I had no problem setting up the phone myself thru my current carrier Verizon. ALL data transferred successfully. I took it in just to make sure I did everything correctly and without knowing it was refurbish, even they said the phone looked and operated as New. I would definitely use Black Market again . (I ordered an Excellent level which was similar price to Good condition at the time.)

I am very happy with my new Samsung A14. I had not been able to use it at first, but finally called my phone service company who sent me a new SIM card. Got it going, and it is working wonderfully. Thank y ou

Customer service very effective and helpful. The samsung S24 that I purchased works and looks brand new without any scratches or marks. I'm very satisfied with the product and service of my transaction.

I ordered 2 phones for my husband and I and both came in excellent condition and both locked to AT & T, which I was worried about, because we got an unlocked phone before that wouldn't work with our network, but these worked right out of the box, and flawlessly I may add! We are extremely happy with our purchase and will definitely buy again!!

The first one I ordered was stuck in bootloader mode, had to return it and buy another. Jose from support was very helpful and knowledgeable. I've ordered at least 5 other phones in the past and this was my first time having a problem. Love being able to get like new phones at decent prices with a warranty.

I have bought used phones off eBay, and it was always a gamble. Back Market provides a trustworthy was to purchase used electronics. The phone perfectly matched the description, and I will use them again.

I bought this phone for a family member. they couldn't even tell the difference between this one and a brand new phone. The phone was in perfect condition and is a welcomed gift. I have recommended Backmarket to all my friends and family.

So far I've had this phone for about 2 weeks and it works as any phone would. I haven't tested out all the normal features for the kind of phone it is, like water resistance, but overall it's fine. My only problem is the cameras look a little too sharp and when I switch from front facing photo to front facing video it looks like a completely different camera, I'm unsure if that's just a new samsung thing or if that's how it is refurbished.

This platform is really good, good price, good devices, and fast shipping. I'm very happy with my Galaxy S21 Ultra it's not a new phone but for the price and specs of the phone it's a good deal, Thank you!!

I purchased my galaxy note 20 ultra 5g in excellent condition and when I received it it looked like brand new! I will never buy new again. you guys are my go to. Excellent phone, flawless appearance and performance!