Customer reviews

470 verified reviews in the last 24 months.

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  • R

    Rita K.

    Purchased on November 5, 2024

    Verified purchase

    Exchanged a Samsung Galaxy S9 for a Samsung Galaxy S23. I came across Back Market in an article and after checking them and many other refurbished electronics suppliers I felt completely comfortable to take a chance. The order process itself was very easy and product shipped/arrived as promised. The staff picks were helpful in deciding on what to get as well. I had no problem setting up the phone myself thru my current carrier Verizon. ALL data transferred successfully. I took it in just to make sure I did everything correctly and without knowing it was refurbish, even they said the phone looked and operated as New. I would definitely use Black Market again . (I ordered an Excellent level which was similar price to Good condition at the time.)

    Reviewed in the United States on November 20, 2024

    Galaxy S23 128GB - Purple - Unlocked
  • K

    Kninti R.

    Purchased on November 1, 2024

    Verified purchase

    So far I've had this phone for about 2 weeks and it works as any phone would. I haven't tested out all the normal features for the kind of phone it is, like water resistance, but overall it's fine. My only problem is the cameras look a little too sharp and when I switch from front facing photo to front facing video it looks like a completely different camera, I'm unsure if that's just a new samsung thing or if that's how it is refurbished.

    Reviewed in the United States on November 18, 2024

    Galaxy S23 256GB - Black - Unlocked
  • G

    Gene B.

    Purchased on February 29, 2024

    Verified purchase

    the whole experience was seamless and great! couldn't have asked for a better experience. I purchased S21 Ultra 256gb Unlocked. while I was hesitant about buying a refurbished device, then my device showed up and all the hesitance went right away! will purchase from again !

    Reviewed in the United States on March 18, 2024

    Galaxy S21 Ultra 5G 256GB - Black - Unlocked
  • J

    Jared R.

    Purchased on January 17, 2024

    Verified purchase

    The phone is great. It works perfectly, the camera is awesome and te phone's processing capabilities are in good condition. I always buy refurbished because it's cheaper and this product came on time and in great condition so, thank you!

    Reviewed in the United States on February 7, 2024

    Galaxy S21 Ultra 5G 128GB - Silver - Unlocked
  • J

    Jill L.

    Purchased on February 13, 2025

    Verified purchase

    I am very happy with my new Samsung A14. I had not been able to use it at first, but finally called my phone service company who sent me a new SIM card. Got it going, and it is working wonderfully. Thank y ou

    Reviewed in the United States on March 20, 2025

    Galaxy A14 5G 64GB - Black - Unlocked
  • J

    Jennifer D.

    Purchased on May 22, 2024

    Verified purchase

    Super fast shipping! I purchased the google pixel 6a in excellent condition. I honestly wouldn’t have rated it excellent. I would have rated it in good condition. I’m not new to purchasing on this site and definitely expected the charge port to look perfect. While it works it looks a little bent up for excellent condition. Phone battery is also questionable as to holding a charge. I’m overall happy with the phone but probably should have just saved the difference between excellent and good condition.

    Reviewed in the United States on May 28, 2024

    Google Pixel 6a 128GB - Black - Unlocked
  • J

    Jenni R.

    Purchased on November 9, 2024

    Verified purchase

    I ordered 2 phones for my husband and I and both came in excellent condition and both locked to AT & T, which I was worried about, because we got an unlocked phone before that wouldn't work with our network, but these worked right out of the box, and flawlessly I may add! We are extremely happy with our purchase and will definitely buy again!!

    Reviewed in the United States on November 26, 2024

    Galaxy S21 FE 5G 128GB - Gray - Locked AT&T
  • C

    Christy L.

    Purchased on November 8, 2024

    Verified purchase

    The first one I ordered was stuck in bootloader mode, had to return it and buy another. Jose from support was very helpful and knowledgeable. I've ordered at least 5 other phones in the past and this was my first time having a problem. Love being able to get like new phones at decent prices with a warranty.

    Reviewed in the United States on November 16, 2024

    Galaxy S21+ 5G 128GB - Purple - Unlocked
  • D

    Devon W.

    Purchased on October 24, 2024

    Verified purchase

    Backmarket and Vendor were great, fast and accurate product description vs what I recieved. The phone unfortunately has issues with the side volume / home buttons - sometimes will stick down sending vol up or down an unpredictable %. Also only came with a cable, no charging block but cant remember if that was in the listing so np

    Reviewed in the United States on November 14, 2024

    Galaxy S22+ 5G 256GB - Green - Unlocked
  • R

    Ryan C.

    Purchased on September 19, 2024

    Verified purchase

    I have bought used phones off eBay, and it was always a gamble. Back Market provides a trustworthy was to purchase used electronics. The phone perfectly matched the description, and I will use them again.

    Reviewed in the United States on November 12, 2024

    Google Pixel 7a 128GB - Black - Unlocked