Customer reviews

So far I've had this phone for about 2 weeks and it works as any phone would. I haven't tested out all the normal features for the kind of phone it is, like water resistance, but overall it's fine. My only problem is the cameras look a little too sharp and when I switch from front facing photo to front facing video it looks like a completely different camera, I'm unsure if that's just a new samsung thing or if that's how it is refurbished.

the whole experience was seamless and great! couldn't have asked for a better experience. I purchased S21 Ultra 256gb Unlocked. while I was hesitant about buying a refurbished device, then my device showed up and all the hesitance went right away! will purchase from again !

The phone is great. It works perfectly, the camera is awesome and te phone's processing capabilities are in good condition. I always buy refurbished because it's cheaper and this product came on time and in great condition so, thank you!

I am very happy with my new Samsung A14. I had not been able to use it at first, but finally called my phone service company who sent me a new SIM card. Got it going, and it is working wonderfully. Thank y ou

Super fast shipping! I purchased the google pixel 6a in excellent condition. I honestly wouldn’t have rated it excellent. I would have rated it in good condition. I’m not new to purchasing on this site and definitely expected the charge port to look perfect. While it works it looks a little bent up for excellent condition. Phone battery is also questionable as to holding a charge. I’m overall happy with the phone but probably should have just saved the difference between excellent and good condition.

I ordered 2 phones for my husband and I and both came in excellent condition and both locked to AT & T, which I was worried about, because we got an unlocked phone before that wouldn't work with our network, but these worked right out of the box, and flawlessly I may add! We are extremely happy with our purchase and will definitely buy again!!

The first one I ordered was stuck in bootloader mode, had to return it and buy another. Jose from support was very helpful and knowledgeable. I've ordered at least 5 other phones in the past and this was my first time having a problem. Love being able to get like new phones at decent prices with a warranty.

Backmarket and Vendor were great, fast and accurate product description vs what I recieved. The phone unfortunately has issues with the side volume / home buttons - sometimes will stick down sending vol up or down an unpredictable %. Also only came with a cable, no charging block but cant remember if that was in the listing so np

I have bought used phones off eBay, and it was always a gamble. Back Market provides a trustworthy was to purchase used electronics. The phone perfectly matched the description, and I will use them again.