The phone is amazing. It's a very pretty phone. Have been getting to know it for a week or so. Takes fabulous pictures. Love the gestures to control the phone. When I ordered it, I was sent an email for tracking. These folks have a customer service department that tracks your phone for you, keeps you notified every step of the way. All in all, very satisfied with my purchase. Thank you, Back Market! BTW, my phone was rated at a B for physical condition. When it arrived, only a couple of scratches on the back. Otherwise, pristine. Again, thank you, Back Market.