Galaxy A52 5G • Locked Verizon

I ordered a phone that was to be used on Verizon's Network that was supposedly in excellent condition. I received a phone that was set on Spectrum's Mobile Network with a giant scratch on the back and numerous smaller scratches on the screen. I attempted to contact help center, but there was only a ticketing type system and no way to speak to a person. I requested the return, received a mailing label, but have still not heard anything from BackMarket, and it has been nearly a week since the original contact. I have bought over 5 items from here, but this experience is making me doubt the long term viability of this company. I will probably not use BackMarket in the future, and would encourage others to think carefully before trusting the platform to deliver on any product or service related to their products.

My order arrived promptly and had zero cosmetic defects I could see. Haven't yet brought it to my Republic Wireless account or tried it out yet, but will add to this review once I have. After activation: everything fine.

This is a great phone. It has light scratches on the screen but is in good condition. Having spectrum it was not as easy as just swapping the sim card as that only allowed for calls and texts but after having the phone the carrier was willing to send a sim and the phone works Great!