Excellent phone in great condition. Works well and definitely meets my young teenager's needs.

very fast shipping I over the phone!!

I purchased a "Galaxy S21 FE 5G 128GB - Gray - Locked Verizon" from BackMarket. What I received was a Verizon phone that was locked to another carrier that uses the Verizon network. After running around to various Verizon stores trying to get my SIM to work, I finally found out the problem. I contacted BM. The service rep said wait a day, we'll inquire with the seller. The seller never replied. I said it was time to process the return. I clearly said that I didn't want any more products from BM. I followed all the instructions to return the phone. But instead of processing the return and refunding me, the seller sent another phone. BM now refuses to process the refund until I return the phone. I'm willing to return the phone, despite multiple points of inconvenience caused by the seller botching this transaction in multiple ways. But I shouldn't have to wait on my refund, and they're wasting my time, again and again. BM did offer a 5% discount on a future purchase, which is, frankly, insulting.