653 verified reviews in the last 10 years.
Rita K.
Purchased on November 5, 2024
Verified purchaseExchanged a Samsung Galaxy S9 for a Samsung Galaxy S23. I came across Back Market in an article and after checking them and many other refurbished electronics suppliers I felt completely comfortable to take a chance. The order process itself was very easy and product shipped/arrived as promised. The staff picks were helpful in deciding on what to get as well. I had no problem setting up the phone myself thru my current carrier Verizon. ALL data transferred successfully. I took it in just to make sure I did everything correctly and without knowing it was refurbish, even they said the phone looked and operated as New. I would definitely use Black Market again . (I ordered an Excellent level which was similar price to Good condition at the time.)
Condition
Excellent
Reviewed in the United States on November 20, 2024
Eric M.
Purchased on May 30, 2025
Verified purchaseOrdered Samsung Galaxy S23 in excellent condition. Was delivered quickly and in the time that was guaranteed. Opened the box and was pleasantly surprised to find the phone in a pristine condition and fully working order! I was hesitant about ordering a refurbished phone but soon realized I made the right decision. Thank you Backmarket! I would highly recommend to all.
Condition
Excellent
Reviewed in the United States on June 15, 2025
Michelle Z.
Purchased on July 23, 2025
Verified purchasethe phone is perfect. I literally is brand new . it still has the manufacturer plastic around the edges of the phone ! love it
Condition
Premium
Reviewed in the United States on July 29, 2025
Spencer B.
Purchased on June 23, 2025
Verified purchaseI bought a Samsung Galaxy S23 in Premium (highest) condition from Back Market, and overall, it’s been a great experience. The phone arrived in just 2 days and was ready for pickup with no hassle. It came with a charging cable and was well packaged, although there were very minimal scratches and a bit of residue on the back—not a big deal for me. Battery health was advertised at over 90%, and AccuBattery confirmed around 94%, which is solid. Performance-wise, it’s been flawless. I’ve been using it for about 2 weeks now and the phone flies through everything—apps, multitasking, and even gaming at a consistent 120 FPS. The camera is sharp, and battery life easily gets me through the day. For the price, this is a no-brainer. You’re getting a flagship device that feels nearly new, without the brand-new price tag. I’d definitely recommend Back Market for anyone looking to save money without sacrificing quality.
Condition
Premium
Reviewed in the United States on July 6, 2025
Brian P.
Purchased on May 3, 2025
Verified purchasewow this phone is amazing. Galaxy S23 128GB - Black - Unlocked. This phone is the best phone that I have owned. I recommend putting a case and glass on it. it is very fast and has tap to pay. it's also very advanced, so you can add digital id, etc onto the phone.
Condition
Fair
Reviewed in the United States on May 18, 2025
Mack M.
Purchased on September 13, 2024
Verified purchaseI'm satisfied with my Galaxy S23 purchased from Back Market, and would buy again. Why pay full retail when you can get refurbished for much less? Refurbished is actually BETTER because it is more thoroughly tested than new!
Condition
Excellent
Reviewed in the United States on November 11, 2024
Lyle B.
Purchased on March 18, 2025
Verified purchaseTotally happy with latest order from Back Market!! I acquired a Samsung Galaxy S23 phone. Arrived a day ahead of schedule and in great shape. Back Matket provided instructions on how to get all my data from my old phone transferred over to my newly phone. No problems with my new phone at all. Will tell my coworkers and friends about this company. Thank you!
Condition
Excellent
Reviewed in the United States on April 6, 2025
Jannell H.
Purchased on February 17, 2025
Verified purchaseSo far, so great! I've had my phone for a little over a month and I can't even tell it's refurbished. The packaging was amazing and left me feeling confident the phone didn't get damaged while being tossed around during shipping. The trade-in program was also seamless and easy. If this phone doesn't give out on me as soon as the warranty expires, I'll be a loyal backmarket customer for all my future tech purchases.
Condition
Good
Reviewed in the United States on March 2, 2025
Jackie Z.
Purchased on August 13, 2025
Verified purchasePerfect condition! Works great! I went from a Samsung Galaxy S9+ to this and its such an upgrade. Just a few nicks on the edge of the phone and edge of one of the camera lenses (not on the actual lens). Will definitely be using Back Market from now on!
Condition
Excellent
Reviewed in the United States on August 23, 2025
Carolyn M.
Purchased on July 3, 2025
Verified purchaseHonestly a great refurbished phone. I needed to upgrade from my old S10, but wanted to keep my very cheap phone plan. This unlocked phone was the best way to go. I just ordered it, waited only 2 or 3 days for shipping, opened it up and started it, then added my Sim card (once I turned it back off). Screen and camera ere perfect condition, but I did notice some wear on the edge of the case, where it meets the screen. It doesn't bother me because of my phone case, though.
Condition
Premium
Reviewed in the United States on July 13, 2025