8,706 verified reviews in the last 24 months.
Chelsea L.
Purchased on April 25, 2025
Verified purchaseI was hesitant with purchasing a refurbished unlocked phone but once I received it no damage looked great! And it was able to activate. I am very pleased with my purchase and would recommend and buy from here again!
Reviewed in the United States on April 29, 2025
Caritta P.
Purchased on March 21, 2025
Verified purchaseI just want to say THANK YOU to the seller!!!!! I’ve been shopping around doing research on refurbished phones. This is the place to go!!! I bought 2 iphone13. One from another seller since my son wanted a different color. They have 4 options when choosing a device. Fair, good, excellent and premium. I ordered in good condition and received it in EXCELLENT condition!! Arrived in 2 days. There were no flaws that I could physically see. Hopefully internally is just as good. I will be getting my upgrades from here on out instead of paying full price for a brand new one.
Reviewed in the United States on March 26, 2025
Gregory D.
Purchased on June 20, 2025
Verified purchaseI purchased an iPhone 13 128 GB in Excellent condition for my wife. When it arrived it was indeed in "Excellent" condition, with not a mark on it and in perfect working order. I downloaded an Apple app that allowed me to transfer settings, data, and similar installed apps from her old Pixel 5 Android phone, making setting up her "new" (to her) iPhone work much like her old Android phone did - Easy Peasy! This is my second iPhone 13 purchase in almost exactly a year! (The one from June 2024 was the same model for my use). It's great to have like-new phones in our possession, and having them be Apple brand is really great! I had apple phones years ago but shied away from purchasing later models due to the price. Finding Back Market with their excellent phones at very reasonable prices has made me a fan of refurbished devices. I am also happy to be helping keep unnecessary electronics out of landfills. Thanks, Back Market - You have a continued convert. . . .
Reviewed in the United States on July 6, 2025
Serena W.
Purchased on July 13, 2025
Verified purchaseI really love my ‘new to me’ iPhone 13. I’ve been wanting to move from android to iphone for the longest time and I’m really happy I chose back market. I received my iPhone in really good condition here in Nairobi,Kenya. It had no scratches you can’t even notice it’s refurbished. The only thing maybe you could add in the description is stating the exact battery health of the iPhone. Other than that the overall process was amazing, the constant updates stating where my package is. I really love it. I would choose back market again and again. Thank you.
Reviewed in the United States on August 2, 2025
Maura C.
Purchased on May 23, 2025
Verified purchaseThe refurbished iPhone 13 is great so far! The setup process was pretty easy, and everything’s working as expected. One small thing—this won’t affect my rating, but it’s worth mentioning: the mail-in kit for sending back my old phone for trade-in took a long time to arrive. I was getting close to the trade-in deadline, so I ended up using the packaging from the new phone instead. Aside from that, everything went smoothly.
Reviewed in the United States on June 12, 2025
Emily P.
Purchased on May 27, 2025
Verified purchaseI was nervous because I didn’t think buying a refurbished used phone was going to be worth it. This is a lot of money we are talking about. I got the iPhone 13 Pro Max, and sadly got the last color available for this price. It has 1000 GB of storage and some reviews talk about the battery life not being 100%. I got mine and that was the first thing I checked after looking at the exterior (the outside of the phone isn’t cracked, it’s perfect. There’s a little bit of dirt in the speakers but the phone is used what do I expect) anyways the battery life is at 100% thankfully. Everything works good, sometimes my phone is laggy but it might be because it carries so much storage and data. I’ve had it for a week, but I’m so happy with my purchase. I think I got very lucky. I got the excellent quality one and it was worth the extra money.
Reviewed in the United States on June 8, 2025
Saskaye W.
Purchased on May 21, 2025
Verified purchaseI recently purchased an iPhone 13 from Back Market in “good” condition, and I have to say, I’m pleasantly surprised by how great it turned out. The phone itself is super clean, with just a tiny scratch that's barely noticeable, it doesn’t affect the look or usability at all. The battery percentage came at 91%, which is pretty solid for a refurbished device. It holds charge well, and I haven’t experienced any issues with battery life. Performance-wise, the phone runs smoothly, with no glitches or unexpected lag. Everything from Face ID to the camera works perfectly, making it feel almost like a brand-new device. Overall, Back Market delivered exactly what was promised. If you're considering buying a refurbished phone, I’d definitely recommend giving them a shot, you can get great quality for a reasonable price. And it was delivered in 2 days!!
Reviewed in the United States on June 1, 2025
Daniel M.
Purchased on May 3, 2025
Verified purchaseI received my iPhone 13 today in Nairobi, Kenya, and I must say, it has exceeded my expectations! The condition of the phone is superb—practically like new—and it was delivered right on time. The performance, design, and sleek Midnight finish are simply outstanding. I also appreciate the professionalism of Back Market in ensuring the buying process was smooth and transparent. I will definitely recommend Back Market to friends and family looking for reliable refurbished products. Thank you for delivering quality and value!
Reviewed in the United States on May 28, 2025
Luna M.
Purchased on April 26, 2025
Verified purchaseI needed a new phone but I didn’t want to buy new just because they’re so expensive. My friend recommended this site and I had bought my last phone refurbished so I decided to buy another one off this website. I bought a used pink iPhone 13 in excellent condition. The phone looks and works great, however the screen is not in the condition I thought I was paying for. At the top there is an imperfection underneath the screen where it looks like the screen has been impacted. There are small bits of blue, green, and black right at the top that resemble the screen of a phone that has been busted. It’s not a big deal and doesn’t affect the use of the phone, just slightly annoying. Other than this I am thrilled with my phone.
Reviewed in the United States on May 11, 2025
J. scott B.
Purchased on March 6, 2025
Verified purchaseThank you Back Market, for your service as the go between service for connecting buyers and refurbishers of various products. This was my first experience of both purchasing a refurbished iPhone, and trading in my previous iPhone, from other than Apple direct. I did my research first to be sure of how I could ensure the best outcome, and this is my advice to others: Purchase a refurbished iPhone described as no less than “Excellent” condition. It may cost you a little more than lesser condition described refurbished iPhones, but you likely will be more satisfied with the condition of the device you receive. I wanted to trade in my excellent condition iPhone XR and purchase an iPhone 13 Mini 256GB in color green. I was unable to acquire the iPhone 13 Mini 256GB in green as neither new nor refurbished direct from Apple. So I had to look elsewhere. That is where Back Market came in. I really like the fact that Back Market gives a 30 day return policy in case you are not happy with the item you receive, and an automatic 1 year warranty for issues beyond the first 30 days. I’m very happy with both the purchase and trade-in experiences. Just FYI: Each transaction, the purcha...
Reviewed in the United States on March 31, 2025