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Verified customer reviews for Refurbished iPhone 12 Mini 256 GB
532 verified reviews in the last 6 months.
Reviewed in United States on January 13, 2023
I was looking to upgrade my iPhone 6s, a phone I'd had for over four years, but I didn't want to pay "new phone" prices. I like the size of this phone; it fits in my pocket perfectly. I stumbled across Back Market's website and after watching several YouTube videos about the pros and cons of buying refurbished phones, I thought I'd jump in. The buying process was very easy. Shipping was fast, and the item arrived nicely packaged. I was blown away by the condition of this phone. It was absolutely pristine. Using the phone was another story. The iPhone 12 mini was a little more narrow than my 6s and was very difficult to text with. However, my biggest issue with this whole process was managing the technology and links to transfer data etc. My first email from Back market told me instantly that this company is catered to the under 30 crowd. Try reading their emails!! The fonts are incredibly small. I'm 74, make your email fonts larger. My generation did not grow up with wireless phones and most of us have difficulties with their complexities. I'm no exception. I decided to return the phone becuse of its smaller size. The process of resetting it was difficult but eventually conquered. ...
My Back<Market (BM) experience: I ordered an iPhone 12 mini in "Good" condition and received it with multiple deep scratches on the screen. At first I was unsatisfied and thought am I stuck with this scratched up phone, but then reached out to BM and they sent me a paid return label same day. BM ensured me I would receive a full refund once the refurbisher received the phone and i did. I took a chance ordered another one from a different refurbisher on the BM site "Loop" and wow!! that one came in looking brand new. The battery health capacity is at 86% but looking at battery replacement cost at apple is currently $69 and will be less by the time I need to replace as this phone ages.
My iPhone 12 Mini arrived in excellent quality. There were normal scuffs and dirt from it being pre-owned, and the battery health was at 86% upon arrival; however, the phone works beautifully and I’ve had no issues with the device. It cleaned up well and the scuffs are hidden by a case anyway. The shipping took a little longer than expected, but the tracking details were accurate and there was no issue with dispatch or delivery. I was a little nervous to read negative reviews about the refurbisher, but I am very pleased with my device and the buying experience.
I ran the battery test on my refurbished iphone 12 mini the day I got it and it said it was operating at 80% - which is pretty good considering even 50% is still better than the iphone 8 I 'upgraded' from! You cant beat the price. Ver happy! :)
Phone is perfectly functional. I ordered an excellent condition device but the casing had very minor scuffs. I understand that it is virtually impossible to have a scratch-less screen, but putting a phone in excellent category with scuffed casing is something I won't appreciate, especially if I am paying $500+ for a refurbished device. Also, the cable that came with the phone was not quite as good as I expected. I got the phone with 88% battery health and 560 charge cycles, which I feel was a tad too much and needed replacement. If I spend 70$ getting an official battery replacement within 6 months of getting a phone it really doesn't make sense to purchase a refurbished one :) !