Customer reviews for Hey, here are your best matches

Overall rating

33,475 verified reviews

Rating details

  • Overall performance

    4.3/5

  • Appearance

    4.3/5

  • Accessories

    4.3/5

  • Battery

    4.2/5

  • Lens & Camera

    4.5/5

  • Packaging

    4.5/5

  • Shipping

    4.5/5

Reviews

  • Linda l. M.

    Verified

    Reviewed 8/24/25, United States.

    My phone arrived when it was supposed to. It was packaged well, and despite it being labeled as “fair” I only could barely see a tiny little scratch on the side. Once I put a case on there – no more scratch! The phone powered on and worked just like it was new from Apple. I will definitely be buying from back market again and will be recommended them to anyone in the market for refurbished electronics.

    Condition

    Fair

    Purchased

    8/12/25

  • Ashtin H.

    Verified

    Reviewed 2/23/25, United States.

    I recently purchased a refurbished iPhone 12 in red from Back Market, and I’m thrilled with it. The device arrived in excellent condition, with a vibrant display and impressive performance. The battery life is solid, and the camera quality is outstanding. Overall, a fantastic purchase that exceeded my expectations.

    Condition

    Fair

    Purchased

    2/5/25

  • Shadrack M.

    Verified

    Reviewed 11/12/25, United States.

    I ordered a refurbished iphone 12 plain in good condition from back market and lemme tell you guys the device was better than good. Practically brand new, works perfectly

    Condition

    Good

    Purchased

    10/25/25

  • Rose S.

    Verified

    Reviewed 6/30/25, United States.

    I was a little bit skeptical about getting a refurbished phone, but when I received it, I was so surprised about the quality of the phone. It looks and works like a brand-new phone. The battery health is at 100%. I bought this phone as a gift for my dad and the red one for my mom, an upgrade from their iPhone 8 Plus. I didn’t know that I would get such quality for a lesser price.

    Condition

    Excellent

    Purchased

    6/14/25

  • Rose S.

    Verified

    Reviewed 6/18/25, United States.

    I was a little bit skeptical about getting a refurbished phone, but when I received it, I was so surprised about the quality of the phone. It looks and works like a brand-new phone. I bought this phone as a gift for my mom, an upgrade from the iPhone 8 Plus. I didn’t know that I would get such quality for a lesser price.

    Condition

    Excellent

    Purchased

    6/14/25

  • Sergey U.

    Verified

    Reviewed 4/21/25, United States.

    pretty amazing 0 scratches anywhere (especially camera lenses - super clean) I’ve bought on amazon ‘excellent’ condition (its dogshit) and certified refurbished from Apple Store, this premium condition here is just as good as apple certified but like 300$ cheaper, would buy over apple certified again if in stock

    Condition

    Premium

    Purchased

    4/4/25

  • Joombie C.

    Verified

    Reviewed 6/23/25, United States.

    I bought an iPhone 14 Pro unlocked and my experience was great! Unfortunately, four days before I bought a screen protector I cracked my screen. Luckily, I added the protection that black market offers for phone so I hope I can get my screen fixed. I am in the process of sending my phone to get fixed after paying a $40 fee.

    Condition

    Fair

    Purchased

    6/9/25

  • Chelsea L.

    Verified

    Reviewed 4/29/25, United States.

    I was hesitant with purchasing a refurbished unlocked phone but once I received it no damage looked great! And it was able to activate. I am very pleased with my purchase and would recommend and buy from here again!

    Condition

    Good

    Purchased

    4/25/25

  • Caritta P.

    Verified

    Reviewed 3/26/25, United States.

    I just want to say THANK YOU to the seller!!!!! I’ve been shopping around doing research on refurbished phones. This is the place to go!!! I bought 2 iphone13. One from another seller since my son wanted a different color. They have 4 options when choosing a device. Fair, good, excellent and premium. I ordered in good condition and received it in EXCELLENT condition!! Arrived in 2 days. There were no flaws that I could physically see. Hopefully internally is just as good. I will be getting my upgrades from here on out instead of paying full price for a brand new one.

    Condition

    Good

    Purchased

    3/21/25

  • Lester M.

    Verified

    Reviewed 11/16/25, United States.

    Im very happy with the phone it came fast and in time i was able to track the phone always and was always spot on on the location . it works perfect and im writing this review using it thanks for a great deal and a great job at what you guys do i will always use backmarket for future purchases of any tech

    Condition

    Excellent

    Purchased

    11/2/25