Customer reviews for Refurbished Galaxy S21 Ultra 5G

I really love the galaxy s21 ultra 5g this is an excellent phone working fine right out of the box. and going strong too! Even after the wear and tear of daily life. Well worth the price too!! Am very happy I bought this phone!

This is my fourth phone Ive gotten from backmarket!! WHY? Because searching the net up and down ..Backmarket alwasy seemed tpo have the best deal.One big reason is the first two had clear new screens and the phone was refurbished.This time i got a galaxy s21..It is brand new looking..Super good phone.Super happy-PEACE

The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.

I was very very skeptical about buying a refurbished phone. I debated about it for months. When my son bought a refurbished iPhone that looked brand new, and worked perfectly I decided to go for it! I was not disappointed! I got the Samsung galaxy S21 Ultra in excellent condition. It came quicker than expected and there were no noticeable scratches or dings on the back, there was a tiny scratch on the screen which you cannot even see with the screen on. Overall I am super satisfied with the phone, I got a great deal on an awesome phone! I will definitely buy from Backmarket again!

Trading in my beat-up S21Ultra with damaged screen for this excellent condition replacement enabled me to, in turn, take advantage of trade-in promotion at Samsung Store. My old phone was worthless for trade-in otherwise. The refurbisher who purchased my trade-in tried to claim that it didn't take a charge... but with my photos in hand, the Backmarket staff swiftly dealt with that. Be sure to take photos of live phone, and of each stage of packaging, so that Backmarket is able to support you in case of dispute. Great customer service!

The Galaxy S21 Ultra 5G 128G Black is a nice phone. It had one slight scratch although the description said Excellent Condition with no visible marks. Both phones had visible marks. We liked the phone in spite of this.

No complaints here. Came as described, quality holds up extremely well compared to newer gens, definitely worth the price

the whole experience was seamless and great! couldn't have asked for a better experience. I purchased S21 Ultra 256gb Unlocked. while I was hesitant about buying a refurbished device, then my device showed up and all the hesitance went right away! will purchase from again !

The phone is great. It works perfectly, the camera is awesome and te phone's processing capabilities are in good condition. I always buy refurbished because it's cheaper and this product came on time and in great condition so, thank you!