Customer reviews for 5G Phones

4.1/5

5,190 verified reviews in the last 6 months.

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  • B

    Bridget C.

    5/5

    Reviewed in United States on December 29, 2022

    Pleasantly surprised! I recently bought from this site and I am pleased with my purchase. I ordered a Samsung galaxy s21 5g in excellent condition and it was exactly what I hoped it would be. It arrived with no scratches works perfectly like a brand new phone I can’t tell it’s been refurbished at all. The best part about it all was the price! I will no longer buy from any other website besides back market. I highly recommend ordering from here.
    Galaxy S21 5G

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    Purchased on the December 17, 2022


  • J

    Jon S.

    4.3/5

    Reviewed in United States on October 2, 2022

    This is the second iPhone I have purchased through Back Market. My first purchase went great. Absolutely no issues with the iPhone 7. This purchase of an iPhone 12, not so good. This was a gift for my wife. The phone arrived and looked great. After many hours of restoring all her information to this 'new' iPhone 12, she realized the ear speaker (receiver) did not work. Much time and effort were spent looking online for any and all fixes for this issue, nothing worked. She also discovered this was a known issue with certain iPhone 12's. She even contacted Apple directly and followed the techs instructions. The tech verified there was indeed an issue with the phone and in order to get it fixed we would have to send it in or drop it off at an Apple store with a possible bill of at least $150 to fix. The nearest Apple store is several hours away from us. My wife needs her phone for work and can't be without it for any length of time. I contacted the seller/refurbisher (CertifiedDirect) and explained the problem. The seller basically said to buy another iPhone, transfer the data to the new phone, send the defective one back, then I would be reimbursed for the original. I offered several ...
    iPhone 12

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    Purchased on the September 26, 2022


  • P

    Peter D.

    4.4/5

    Reviewed in United States on October 21, 2022

    The iPhone 12 is cosmetically and technically perfect. From order to delivery, everything was quick and efficient. My only complaint is how much I paid for an out-of-date refurbished phone. Yes, less than what I would have paid Apple, but still more than I would have liked.
    iPhone 12

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    Purchased on the September 21, 2022


  • W

    William D.

    4.5/5

    Reviewed in United States on January 13, 2023

    I was looking to upgrade my iPhone 6s, a phone I'd had for over four years, but I didn't want to pay "new phone" prices. I like the size of this phone; it fits in my pocket perfectly. I stumbled across Back Market's website and after watching several YouTube videos about the pros and cons of buying refurbished phones, I thought I'd jump in. The buying process was very easy. Shipping was fast, and the item arrived nicely packaged. I was blown away by the condition of this phone. It was absolutely pristine. Using the phone was another story. The iPhone 12 mini was a little more narrow than my 6s and was very difficult to text with. However, my biggest issue with this whole process was managing the technology and links to transfer data etc. My first email from Back market told me instantly that this company is catered to the under 30 crowd. Try reading their emails!! The fonts are incredibly small. I'm 74, make your email fonts larger. My generation did not grow up with wireless phones and most of us have difficulties with their complexities. I'm no exception. I decided to return the phone becuse of its smaller size. The process of resetting it was difficult but eventually conquered. ...
    iPhone 12 mini

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    Purchased on the January 1, 2023


  • D

    Donald S.

    4.9/5

    Reviewed in United States on December 1, 2022

    I was very surprised to see my iPhone 12 Pro Max in excellent condition no scratches on the screen and battery 🔋 health is at a great 89% capacity this is my second iPhone I have purchased a XS for my daughter no problems ✅ and my iPhone 12 Pro Max was delivered within 2 days and can’t forget about the warranty! Overall great Product and exceptional customer service. Enjoy doing business with Backmarket and will continue to shop and encourage anyone looking for a quality refurbished 📱 Apple,Samsung 📱,📺, 💻,audio 🔊 etc. Shop with Backmarket!
    iPhone 12 Pro Max

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    Purchased on the November 18, 2022


  • M

    Marlin W.

    5/5

    Reviewed in United States on August 24, 2022

    I purchased the Galaxy S20 FE 5G refurbished in excellent contion. It arrived on time. It is inexcellent contion and has been working flawless. I am very please with the phone and Back Market. Dr. Wolf
    Galaxy S20 FE 5G

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    Purchased on the August 11, 2022


  • C

    Carl D.

    4.1/5

    Reviewed in United States on January 12, 2023

    My Back<Market (BM) experience: I ordered an iPhone 12 mini in "Good" condition and received it with multiple deep scratches on the screen. At first I was unsatisfied and thought am I stuck with this scratched up phone, but then reached out to BM and they sent me a paid return label same day. BM ensured me I would receive a full refund once the refurbisher received the phone and i did. I took a chance ordered another one from a different refurbisher on the BM site "Loop" and wow!! that one came in looking brand new. The battery health capacity is at 86% but looking at battery replacement cost at apple is currently $69 and will be less by the time I need to replace as this phone ages.
    iPhone 12 mini

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    Purchased on the December 28, 2022


  • K

    Kirstin W.

    4.6/5

    Reviewed in United States on January 13, 2023

    My iPhone 12 Mini arrived in excellent quality. There were normal scuffs and dirt from it being pre-owned, and the battery health was at 86% upon arrival; however, the phone works beautifully and I’ve had no issues with the device. It cleaned up well and the scuffs are hidden by a case anyway. The shipping took a little longer than expected, but the tracking details were accurate and there was no issue with dispatch or delivery. I was a little nervous to read negative reviews about the refurbisher, but I am very pleased with my device and the buying experience.
    iPhone 12 mini

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    Purchased on the December 30, 2022


  • C

    Cecilia B.

    4.6/5

    Reviewed in United States on October 26, 2022

    I ran the battery test on my refurbished iphone 12 mini the day I got it and it said it was operating at 80% - which is pretty good considering even 50% is still better than the iphone 8 I 'upgraded' from! You cant beat the price. Ver happy! :)
    iPhone 12 mini

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    Purchased on the October 5, 2022


  • V

    Victoria C.

    5/5

    Reviewed in United States on August 17, 2022

    I got this fair condition iphone 12 for only about 390 dollars and it came like it was brand new no scratches and it had a charging cable and a power adapter. The phone also had 100% battery life which is excellent for a refurbished phone.
    iPhone 12

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    Purchased on the July 21, 2022